Returns, refunds and exchanges

If for any reason you are not completely satisfied with your purchase, simply return the item or items to:

OKIDO Magazine

c/o Intermedia Brand Marketing Ltd
Unit 6 The Enterprise Centre
Kelvin Lane
Manor Royal
West Sussex
RH10 9PE

Please return the goods in their original condition within 7 days of receipt. To arrange a return, please email us with your full name and order number letting us know whether you require an exchange or refund. Returns or exchanges sent to us without a note cannot be processed.

Address this information by post as above or to: okido

The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or is a mistake made through us.

We recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail’s Recorded Delivery. You will then be able to apply for compensation if the item is lost.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

We process all refund on each Friday of  every week. Occasionally (especially over the Christmas period) there may be exceptions to this rule, where by the refund will be processed on the very next Friday that the offices are open and within 30 days.

All returned items accepted in their original condition will be refunded. We will minus the cost of the initial postage fee. You will be notified by e-mail as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.

Either write to us at:
Okido Magazine (UK)
C/O Intermedia Brand Marketing
Unit 6 The Enterprise Centre
Kelvin Lane, Manor Royal
Crawley, West Sussex, RH10 9PE


Call: +44 (0) 1293 312167